Terms
Terms of Use
These terms cover DrLina on the web and mobile app, paid plans, payments, and support channels.
Last updated: June 1, 2026
Product availability
DrLina is an actively developed product. Features, limits, and availability may change as safety, reliability, and account continuity improve.
No medical service
The website does not provide diagnosis, treatment, prescriptions, emergency care, or a clinician-patient relationship. DrLina may explain what something may suggest and help organize next steps, but it does not provide diagnosis. Use local emergency services or seek professional medical care when symptoms are severe, worsening, sudden, or urgent.
Mobile access
Mobile builds and download availability may vary by platform, country, and device configuration. Mobile access does not guarantee clinical support or availability of every feature.
Responsible use
Do not submit sensitive medical records, emergency requests, or private health details through the public waitlist form. Do not use DrLina to delay urgent care.
Paid plans
DrLina offers Free, Go, Plus, and Ultra access. Plans may unlock additional chat, image checks, memory continuity, and personalization. The current pricing page is the source of truth for plan names, prices, duration, and limits.
Payments and checkout methods
DrLina supports Paystack and PayPal checkout where available. After choosing a paid package, you add your email, choose a payment method, complete checkout through the payment provider, and return to DrLina so access can be activated. Payments are for website access, support, or early founder benefits; they are not payment for emergency medical care, diagnosis, prescriptions, or clinical services.
Worldwide payments and currency
DrLina is intended for users in many countries. Prices may be displayed in USD for clarity, while Paystack may charge the equivalent amount in a merchant-supported currency such as KES depending on the provider configuration and available payment channel. International Visa, Mastercard, and other card payments are subject to the payment provider, card issuer, country rules, currency conversion, fraud checks, and bank approval. PayPal availability also depends on PayPal's country and account rules.
Refund and access issues
If a payment succeeds but access does not activate, contact support@drlina.app with the email used at checkout and the approximate payment time. Refund requests are reviewed case by case, especially for duplicate payments, checkout errors, or access failures. We cannot guarantee refunds for fully used website access, but we will handle payment problems in good faith.
Contact
Need help? Contact us at support@drlina.app.
